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WafaTech Outage Credits


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  • Packet Loss and Latency
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WafaTech Outage Credits Policy


Credit Request Procedure

To be eligible for an outage credit at WafaTech, you must follow the specific procedure outlined below. Merely initiating a support ticket related to an outage will not automatically result in a credit to your account. You must initiate a support ticket and explicitly request that a credit be applied to your account. This request is what triggers the evaluation process for any potential credits.

Credit Evaluation

Upon receiving a credit request, WafaTech will determine, at its sole discretion, whether an eligible outage has occurred. If WafaTech confirms that the outage meets the eligibility criteria, the support ticket you submitted will be used to apply a credit to your account based on the duration of the outage, according to the following schedule:



Outage Time Frame  
Credit Amount         
Less than 9 minutes
12 Hours
10 – 59 minutes
24 Hours
60 – 119 minutes
48 Hours
120 – 239 minutes
120 Hours
240 – 419 minutes
240 Hours
420+ minutes
672 Hours (1 Month)



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